Ticket purchase and visitor terms and conditions

1. General information

1.1. These terms and conditions govern the purchase and use of Light Waves tickets and attendance at the event.

1.2. The event organiser is Time Two, UAB (company code 302253717, Kalvarijų g. 1, Vilnius, Lithuania). Contact email: info@sviesosbangos.lt.

1.3. Light Waves is a music and visual projection experience held in a neo-Gothic church in Palanga. The exact venue name and address are provided in the event description and on the ticket.

1.4. Each session lasts approximately 25 minutes. All visitors are seated.

1.5. Before purchasing a ticket, the buyer must read these terms and conditions and the information provided for the selected session.

2. Ticket purchase and use

2.1. Tickets can be purchased through the links provided on sviesosbangos.lt or through the official ticket distributor. Purchases made through a distributor are also subject to that distributor’s purchase and payment terms.

2.2. Ticket prices, available discounts and additional fees are displayed before payment.

2.3. The buyer is responsible for selecting the correct session date, time and number of tickets, and for providing accurate contact details.

2.4. A ticket is valid for the session specified on it. A readable electronic or printed ticket must be presented upon arrival.

2.5. A ticket may not be used more times than permitted under its terms. Do not share your ticket code publicly.

2.6. Visitors using a discounted ticket may be asked to present a document confirming their eligibility for the discount.

3. Arrival and seating

3.1. We recommend arriving at least 15 minutes before the session begins.

3.2. Visitors must take their seats according to the information on their tickets and the instructions provided by staff.

3.3. Admission after the session has started may be restricted if entering would disrupt the experience or other visitors. Staff will advise when and how it is safe to enter.

3.4. Visitors who require assistance accessing the venue or accessible seating are advised to contact staff before purchasing a ticket.

4. Conduct during the event

4.1. Visitors must respect the sacred space, take care of its architecture, furnishings and fixtures, and follow staff instructions.

4.2. During the session, please silence your phone, reduce your screen brightness and avoid disturbing other visitors.

4.3. Visitors must not touch or obstruct projection, sound or other event equipment, enter areas marked as restricted, or block aisles or exits.

4.4. Smoking, vaping and consuming alcohol are prohibited at the venue.

4.5. Anyone whose behaviour poses a risk or significantly disturbs others may be refused admission or asked to leave.

4.6. Adults accompanying children are responsible for supervising them and ensuring that they comply with these terms and conditions.

5. Effects of light, sound and moving images

5.1. The session features moving projections, changing lighting and spatial sound.

5.2. Visitors who are sensitive to light, sound or moving images may contact the organiser before purchasing a ticket for more information about the nature of the experience.

5.3. If you feel uncomfortable or need assistance, please contact a member of staff. You may leave the session by following staff instructions.

6. Photography and filming

6.1. Photography for personal use is permitted without flash or additional lighting, provided it does not disturb other visitors.

6.2. Recording the entire session, live streaming, and professional or commercial filming require prior approval from the organiser.

6.3. Visitors must respect the privacy of others when taking photographs and sharing content.

6.4. If the organiser’s team is taking photographs or filming at the event, visitors will be informed separately. Information about the processing of personal data is provided in the Privacy Policy.

7. Ticket exchanges, refunds and session changes

7.1. The standard 14-day right of withdrawal for distance contracts does not apply to tickets for sessions scheduled for a specific date and time.

7.2. Visitors who are unable to attend must contact the organiser in advance at info@sviesosbangos.lt to discuss whether a ticket exchange is possible. Exchanges are not guaranteed.

7.3. If a visitor does not attend a session that takes place as scheduled, no refund will be issued for the unused ticket, except where required by law.

7.4. If a session is cancelled, visitors will receive a refund of the amount paid for the service not provided. Visitors may choose an alternative session if they agree to do so.

7.5. If a session’s date, time or venue changes, the organiser will notify buyers using the contact details they provided and explain the arrangements for ticket use and refunds.

7.6. If a session is interrupted due to technical issues, the organiser will inform visitors about the options to resume the session, attend another session or receive a refund, taking into account the service already provided and applicable legal requirements.

8. Groups and gift vouchers

8.1. For group visits, please contact info@sviesosbangos.lt or select “Group tickets” on the website. Group size, session time, price and payment terms are agreed separately.

8.2. Gift vouchers are valid for one year from the date of purchase, unless otherwise stated on the voucher. The exact expiry date and redemption terms are provided on the voucher or in its description.

8.3. A gift voucher does not automatically guarantee a place at a particular session. A ticket must be purchased or reserved in accordance with the voucher’s redemption procedure.

8.4. Voucher redemption, any additional payment required to cover a price difference, and the use and refund of any remaining balance are governed by the terms provided before purchase. These terms do not limit the consumer’s statutory rights.

9. Personal data and newsletters

9.1. Buyers’ and visitors’ personal data is processed for the purposes and under the conditions set out in the Privacy Policy.

9.2. Signing up for updates does not guarantee a ticket or a place at a session, unless expressly stated otherwise in the sign-up offer.

9.3. Newsletters are sent only with separate consent. You may unsubscribe at any time using the link provided in the email.

10. Questions and complaints

10.1. Please send questions and complaints to info@sviesosbangos.lt. If your enquiry relates to a purchase, please include your order or ticket number and explain your request.

10.2. Written consumer enquiries will be answered within 14 calendar days of receipt.

10.3. If no agreement can be reached, or no response is provided within the specified period, the consumer may contact the State Consumer Rights Protection Authority through vvtat.lrv.lt or bring the matter before a court.

10.4. These terms and conditions do not limit consumers’ rights under the laws of the Republic of Lithuania. The version of the terms and conditions in force at the time of purchase applies to that purchase, except where mandatory changes in the law apply.